Troubleshooting Help

O.K., gang, I'm experiencing another problem with getting my column to "press".  This time, with the art.

 

The way it always worked before was, when I added art to my draft, I clicked on the icon in the toolbar marked "Insert Image".

 

Then I'd get a box captioned "Add an Image".  On the option "Upload an Image", I would click "browse", and go through my files until I found the JPEG art I was going to use.  Hit "open"; that JPEG file appears in the "Upload an Image" line.  Then I'd play with the options, then hit "Add".

 

From there, the box with the spinning wheel appeared, with the notice "Please keep this browser window open while upload continues."  I'd wait a few seconds, and then---bam!---the art would be in place.

 

But all afternoon to-day . . .

 

I follow the usual steps, upload the image, play with the options, and hit "Add" . . . .

 

But now a box pops up, with the caption "File Download---Security Warning".

 

Under that reads, as follows:

 

Do you want to open or save this file?

NAME:  CAS02212

TYPE:   JScript Script File

FROM:  CaptainComics.Ning.Com

 

With three possible buttons to click---"Open", "Save", "Cancel"

 

No matter which button I click, it takes me back to the spinning wheel--Please keep this browser window open . . . . box. 

 

Except the art never appears.

 

With what little I know, it appears that something is reading the JPEG file as a JScriot Script file.  It occurs with every piece of art I try to upload----including the same "Deck Log" header that I've used for every article.

 

First thing I need to know---is the cause a glitch in my computer, or has the "Add a blog" function been tinkered with, again?

 

Second, and most important---to all you computer experts out there---how do I fix it?

You need to be a member of Captain Comics to add comments!

Join Captain Comics

Votes: 0
Email me when people reply –

Replies

  • I can't tell you if it's definitely in your computer -- and have no idea what to do about your problem -- but I was able to add art to a blog post at around 11am EST without a problem. If there's been a change, it's been between now and then. (Or it has something to do with the options you pick prior to adding the image, since I never even noticed there were options there before, so I've never chosen any)

    Good luck.
  • Rob Staeger said:
    I can't tell you if it's definitely in your computer -- and have no idea what to do about your problem -- but I was able to add art to a blog post at around 11am EST without a problem. If there's been a change, it's been between now and then. (Or it has something to do with the options you pick prior to adding the image, since I never even noticed there were options there before, so I've never chosen any)

    Good luck.

    Thanks. I suspect it's my computer, too. Now that my ace troubleshooter---the Good Mrs. Benson---is home, maybe I can work it out.
  • Well, as can be seen, the Good Mrs. Benson got it to work. But we had to access this site through Google Chrome to do it.

    Beats me why.
  • Commander Benson said:
    Beats me why.

    Commander, I'm going to assume you were using Internet Explorer as your primary browser. If such is the case, you're much better off using Google Chrome or Firefox or pretty much anything else.

    Imagine if ships were built with guns embedded in the hull that couldn't be removed, worked poorly at best and were so badly shielded that a single bullet from a .22 rifle could start a fire, and you have Internet Explorer.

    I would move forward and run a virus scan and spyware scans on the computer. Additionally, there's something that's part of Windows called System Restore. Turn it off--many of the viruses and trojans out there take advantage of System restore to restore themselves after you've removed them.
  • Randy Jackson said:
    Commander Benson said:
    Beats me why.
    I would move forward and run a virus scan and spyware scans on the computer. Additionally, there's something that's part of Windows called System Restore. Turn it off--many of the viruses and trojans out there take advantage of System restore to restore themselves after you've removed them.

    I ran into the System Restore issue recently. We use Internet Explorer only occasionally, when a site doesn't seem to work well with other browsers (I actually ran across an AARP insurance application that said it would only work with IE, first time I've seen that in awhile). So I don't know if the two Trojans we had arrived that way, but our antivirus program (Trend Micro PC-cillin) actually told me to switch System Restore off. That allowed it to clean them up, and since then I've been debating about turning System Restore back on. Thanks for the advice: I'll leave it off. It's never been much help anyway.
  • System restore was a great idea in theory. Unfortunately, for it to truly work people would have to be more or less perfect, and we all know how perfect people really are.
This reply was deleted.